KPIs in Claims – Striking the Balance Between Performance and Pressure

Meet Joey Logan, Senior Claims Administrator, Birmingham, Alabama As part of Insurance Careers Month, we are happy to spotlight the people behind the work who make a difference every day. Every

Engle Martin is excited to announce the newest winners of our EMpact Award, Andrew Morris and Jody Olfers. One of our core values is the commitment to recognize and celebrate the

A clear view of the commercial insurance underwriting process creates stronger alignment across teams that evaluate risk and teams that respond when a loss occurs. The information gathered through loss adjusting

An insurance loss assessor is often mentioned alongside a loss adjuster, yet each supports the claim in distinct ways that shape how information is gathered and evaluated. Their responsibilities usually align

Claims performance depends on having the right expertise in the right place. Some situations call for a steady presence on site, while others demand fast, data-driven action from behind the desk.

Catastrophic events test every part of the claims process, from capacity and coordination to client confidence. Effective catastrophe management claims services rely on both urgency and precision to keep service standards

When a major commercial loss occurs or claim volume surges after a disaster, understanding the difference between TPA and insurance company oversight determines who controls liability, how quickly decisions are made,